Terms & Conditions

BOOKING TERMS AND CONDITIONS

 

These Terms and Conditions (as defined below), together with our website terms & conditions of use, privacy policy and cookie policy, constitute our agreement with you , for the Services (as defined below). Together, these are referred to as ‘the “Contract”. The Terms and Conditions shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions. No conduct by us shall be deemed to constitute acceptance of any other terms. Acceptance of the Services or proceeding with a Booking shall be deemed conclusive evidence of your acceptance of these Terms and Conditions. We may change these Terms and Conditions from time to time. You are advised to check the website to consider any changes to the Terms and Conditions which apply to you. Both these Terms and Conditions and those of the Rental Providers we work with contain some exclusions and limitations of liability, so you should carefully read these and make sure you are aware of their contents.

  1. Definitions
    1. The following words have the corresponding meanings:
      1. Booking: the specific service(s) purchased by the Customer;
      2. Collection Point: as indicated on your Rental Agreement;
      3. Contract: has the meaning set out above;
      4. Customer: this refers to you, the person or persons using or proposing to use the Services (also referred to throughout this document as “you” or “your”);
      5. Enjoy Car Hire: Enjoy Global Limited, a company registered in Jersey with company number 129921 whose registered office is at Second Floor, Charles Bisson House, 30-32 New Street, St Helier, Jersey, JE1 8FT (also referred to throughout this document as “we”, “our” or “us”);
      6. Optional Extras: those items selected by you at the time of Booking or on collection of the Vehicle. A full list of optional extras can be found on our website;
      7. Rental Agreement: the agreement setting out the particulars of the Vehicle you hire from the Rental Provider which is subject to the Rental Provider’s terms and conditions;
      8. Rental Fees: our fees payable by you for the hire of the Vehicle, including the fees for any Optional Extras;
      9. Rental Period: the period from collection (the start date and time shown on the confirmation of Booking) ending on the indicated date and time shown on the confirmation of Booking);
      10. Rental Provider: the operator of the featured hire vehicle for which we act as a booking agent;
      11. Reservation: your reservation of a Vehicle from the Rental Provider arranged by us for the Rental Period specified by you at the time of Booking;
      12. Services: our arranging of the supply of Vehicle hire to you;
      13. Terms and Conditions: these terms and conditions as updated from time to time; and
      14. Vehicle(s): the car you have agreed to rent from the Rental Provider for the Rental Period. This includes the keys for such car and all other accessories or parts present within the Vehicle from the commencement of the Rental Period.
  2. Enjoy Car Hire’s liability
    1. These terms and conditions apply only to bookings made directly through this website. Bookings made via a third party’s website, including the website of the Rental Provider, are subject to the terms and conditions set out on that website.
    2. We act as a booking agent for the Rental Provider for the featured Vehicles on our website. You will be contracting with the Rental Provider and will be subject to the Rental Provider’s terms and conditions. Full details of the terms and conditions are available from the Rental Provider. Once we have passed your reservation over to the Rental Provider, we have no further legal obligations of liability to you and the Rental Agreement for the hire of the Vehicle will be between you and the Rental Provider.
    3. Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.
  3. Confirming your booking and taking payment
    1. The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when renting a Vehicle and purchasing any Optional Extras. All Bookings are accepted subject to the Rental Provider’s current terms and conditions, a full copy of which are available upon request.
    2. All Services are subject to availability. Once you have completed the online booking form on our website, we will email you to confirm the availability of the Vehicle within 48 hours (or at least 24 hours before your pick-up time where 48 hours is not possible).
    3. We reserve the right not to accept or fulfil a Booking. A Booking is not guaranteed and we may cancel a Booking if the Rental Provider advises that it is unable to fulfil a Booking for any reason. If this happens, we will tell you, and no charges will be made on your card, or if you have already been charged, we will refund you the amount you have paid but we do not accept any liability for any consequential loss or losses arising as a result of not being able to accept your Booking.
    4. It is your responsibility to ensure all information provided when making a Booking is correct and accurate and to ensure you read the confirmation email before travelling. We do not accept any liability for any costs incurred or consequential loss arising due to your failure to provide a valid contact number and email address (or other information required as part of the Booking) or failing to read the confirmation email before travelling.
    5. Payment for the Booking on our website can only be made using MasterCard, Visa and other payment methods indicated on our website from time to time.
    6. If payment by card is declined for any reason, we reserve the right not to refuse your Booking.
    7. All Rental Fees are quoted in the currency of the selected country and include VAT where applicable.
    8. Unless otherwise stated, the Rental Fees include vehicle tax, local taxes, third party liability insurance and rental charges. All rentals are charged on a 24-hour basis. A full day is still charged for any portion of a 24 hour period used. You are responsible for all tolls, congestion charges, parking & traffic fines in accordance with the Rental Provider’s terms and conditions.
    9. When a Booking is made using a non-UK credit card, the card issuer will debit the Customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.  
  4. Cancellation
    1. To cancel a Booking please contact our call centre by telephone or email. Contact details are here.
    2. Cancellations can be made with a full refund of the deposit up until 48 hours before the start of the Rental Period. If a cancellation is made within 48 hours of the collection of the Vehicle, the deposit is not refundable (except where you have purchased the Cancellation Protection 48 in accordance with clause 4.7).
    3. Customers who do not turn up at the Collection Point, or who do not turn up in time, are not entitled to a refund. This includes non-receipt of a Vehicle due to insufficient documentation or late arrivals.
    4. Unfortunately, we are unable to refund any unused days or part days if the Vehicle is returned before expiry of the Rental Period. Some of the Rental Providers may agree on some compensation but this is not guaranteed and is at their discretion.
    5. In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your Reservation, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a Reservation at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous Reservation which has been cancelled.
    6. We reserve the right to cancel your Booking if the Rental Provider of the Vehicle ceases to trade due to insolvency or closure of any branches. In such circumstances, we may cancel your Booking with no liability whatsoever. If your Booking is cancelled, a full refund will be made of all monies previously paid to us to the person that originally paid for the Booking.
    7. We offer “Cancellation Protection 48” which can be purchased at the point of check out for an additional cost (shown on our website). This allows cancellations to be made up until the time of collection. A full refund of the deposit will then be made minus the cost of the “Cancellation Protection 48” product.
  5. Delivery and Pick-up Service
    1. On collecting the Vehicle please ensure you inspect the Vehicle for any damage and report any problems to the Rental Provider before departing the Collection Point. We highly recommend taking photos/videos of the Vehicle and ensure you are happy that the checkout documentation is correct showing all existing damages. Failure to do this could result in charges being made and as such any damages will be considered new damages.  We also recommend checking the Vehicle with the Rental Provider when returning to ensure any damage is agreed. 
  6. Driving Licence
    1. To book a Vehicle, it is essential that every driver has a valid driving licence that they have held for at least 1 year (this can vary per Rental Provider and will be confirmed during the booking process). Expired or provisional licences will not be accepted. When making a Booking, you must be advise us of any endorsements or points on a driving licence. We reserve the right to refuse the Booking based on the information your provide us. .
    2. As of June 8th 2015, any driver with a driving licence issued by the DVLA (Driver and Vehicle Licensing Authority) in England, Scotland or Wales must visit here no more than 21 days before the start of their rental.
    3. When picking up the Vehicle, every driver must present their licence. You must also keep your driving licence with you at all times throughout the Rental Period for perusal by local authorities.
    4. No refunds will be given if a Rental Provider refuses to supply a Vehicle because of undisclosed endorsements, or because you cannot provide a driving licence, its counterpart, or the required information about endorsements.
    5. Please note that an International Driving Permit does not replace the requirement for a regular driving licence. A full driving licence in the main driver’s name will still be required in order to rent the Vehicle, and every driver requiring an International Driving Permit must keep both documents with them at all times.
    6. You must read the terms and conditions of the Rental Provider prior to pick-up, as certain companies and locations may have  requirements additional to those set out in this clause 6.
  7. Optional Extras
    1. We offer a variety of waiver and protection options to protect you during the Rental Period at the prices specified on our website. These include:
      1. Excess Protection: For an additional daily rate, you can reduce your excess exposure to nil with our "Excess Protection" policy. You are covered up to £3,000 for a series of incidents during the Rental Period for the reimbursement of the excess applied by the Rental Provider. This also covers you for any physical loss or damage to the Vehicle for which you are responsible under the terms of the Rental Agreement, including: (a) damage to the Vehicle; (b) fire; (c) theft; (d) vandalism; (e) towing costs relating to the loss or damage; (f) loss of use of the Vehicle; (f) wheels; (g) tyres; (h) windscreen and other glass; (i) underside of the vehicle; (j) roof; and (k) locks and keys.
      2. You will be required to leave a deposit, or a block on the credit card in the name of the main driver, to the value of the insurance excess when collecting the Vehicle in the name of the main driver.
  8. Security Deposits
    1. Please note that the Rental Provider may require a security deposit at the start of the Rental Period to cover any insurance excess (see Optional Extras above), fuel, or other costs. This will be an amount blocked on the credit card of the main driver. The security deposit is returned/unblocked at the end of the Rental Period provided the Vehicle is returned in the same condition as rented. The amount held will be clearly shown within the “more information” link next to the car of choice and within the specific terms and conditions of the Rental Provider before payment is made.
  9. Flight Information
    1. If you are collecting the Vehicle from an airport you should advise us of your arrival flight number when you complete your Booking, or as soon as possible. If your flight is delayed or cancelled we advise that you contact the Rental Provider immediately to notify them. Failure to advise the Rental Provider of delays/cancelations could result in your Booking being cancelled.
    2. We will not be responsible for any failure by the Rental Provider to provide the Vehicle, or if the Vehicle is no longer available due to a late arrival of flights, your failure to advise the Rental Provider of delays, or if you fail to provide your flight number in accordance with clause 10.1.
  10. Fuel Policy
    1. We work with a number of Rental Providers and the fuel policy differs per Rental Provider.  Information on the fuel policy can be found in the "more information" section of the quote screen. In all cases, fuel is not included in the final price quoted.
    2.  We only work with companies with a “fair fuel” policy.  This means all of our quotes come with a customer friendly policy that allows you to return the Vehicle with the same amount of fuel as the Vehicle was collected. We also promise that there will be no administration fees charged for this service.
  11. Personal Information 
    1. We will collect your personal information and will hold your information in accordance with our privacy policy which is available on our website or on request.
  12. Ending the Contract early
    1. We may end the Contract straight away by providing you with notice if:
      1. a receiving order has been made against you or you are declared bankrupt; or
      2. you breach any term of this Contract in a way that cannot be rectified.
    2. You may end the Contract immediately by providing us with written notice if we materially break the terms of the Contract.
    3. If the Contract ends early for any reason:
      1. you must pay any amounts owed to us under the Contract and for the losses we suffer as a result; and
      2. you may lose the benefit of any damage waivers, excess reduction products or insurance.
    4. Nothing in the Contract reduces your statutory rights. If we materially break the Contract by not doing what we agreed to, we must pay for foreseeable losses you suffer as a result. We will not be responsible for your foreseeable losses where you have been able to recover them from someone else. We will not pay for any indirect or unforeseeable losses.
  13. Complaints Procedure
    1. If you encounter a problem with the Vehicle, please inform the Rental Provider immediately to give them the opportunity to rectify the problem. If you do not advise the Rental Provider at the time it may be difficult to pursue a complaint at a later stage. Our Rental Providers will do their utmost to assist with any given request, however assistance cannot be guaranteed. 
    2. If you would like to contact us, we will provide as much assistance as we can. Please contact us on 0845 900 3727 or +44845 900 3727.
    3. Please Note: If you do not take these steps, it is very hard for us to deal with issues that are raised after your rental has ended and we may not be able to fully resolve them. If you take these steps and wish to follow up your complaint when you get home, you must write to customersupport@enjoycarhire.com within 28 days of your return. You will receive an acknowledgement of your email within 3 working days and we endeavour to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays if we are liaising with the suppliers. To help us process your query quicker please provide Enjoy Car Hire with your Reservation number and include all paperwork from the supplier relating to your rental if possible.
  14. General
    1. Assignment and other dealings. We (but not you) may subcontract, assign, delegate, transfer, charge or otherwise dispose of all of our rights and responsibilities under this Contract without your prior written consent.
    2. Entire agreement. The Contract contains all the terms which we have agreed with respect to its subject matter and supersedes all previous agreements and understandings between us (whether oral or in writing) relating to such subject matter. You acknowledge and agree that you have not been induced to enter into this Contract by a statement or promise which it does not contain. All warranties, conditions and other terms (whether express or implied) which are not set out in this Contract are (to the fullest extent permitted by law) excluded from this Contract.  
    3. Variation. No variation of this Contract shall be effective unless it is in writing and signed by each of the parties.
    4. Waiver. Failure to exercise (or to fully exercise), or any delay in exercising, any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy under this Contract or by law.
    5. Notices. Notices required to be given under this Contract may be sent by email .... Notices shall be deemed to have been duly received: (a) if delivered personally, in the case of Enjoy Car Hire, when left at the registered address, or in the case of the Customer, when left at the address you have provided to us as part of the booking process; (b) if sent by pre-paid first-class post or recorded delivery, at 9:00am on the second day (excluding weekends and public holidays) after posting; (c) if delivered by commercial courier, on the date and at the time that the courier’s receipt is signed; or (d) if delivered by email, at the time of transmission.
    6. Third party rights. Any person who is not a party to this Contract shall have no rights to enforce its terms.
    7. Governing law and jurisdiction. This Contract shall be governed by English law. The parties agree to submit to the exclusive jurisdiction of the English courts.